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FAQ

BUYING AND ORDERING

Who can purchase blaze?

The blaze electronic cigarette is intended for use by smokers 18 years or older (21 where applicable).  You must be 18 or 21 to order blaze online (depending on your local restrictions).  Consult your physician before using any electronic cigarette product. 

Where can I buy blaze products?

blaze is available via the internet through our secure site, via our 24 hour toll free customer service number (US toll-free number 1-855-95-BLAZE). You can also purchase blaze products via our retail partners which you can find here.

What countries can you ship to?

blaze is shipped to U.S. and international customers and international shipping addresses.  Please note that items from this store CANNOT be shipped to Mexico, Panama, Thailand, Norway, Saudi Arabia, Turkey, France and Canada. Items containing Nicotine are restricted from shipping to Canada.  Please refer to individual Country rules and guidelines on electronic cigarettes before placing your order. If you are not sure, please call our customer service US toll-free number 1-855-95-BLAZE.

How long does it take to get my order?

For free shipping in the U.S., we use USPS and delivery times are typically 5-7 business days with no guarantee. If free shipping is selected, we cannot offer any guarantee of delivery or accept any liability for lost orders. All delivery issues should be addressed with your local post office. If UPS shipping is selected, delivery times are 1, 2, and 3 business days for the following: Next Day, Next Day Saver, 2-Day, and 3 Day Select. Delivery times are typically 1 to 5 business days for UPS Ground. Guaranteed delivery is only available on orders shipped via UPS. If you are concerned about time taken or missing packages please choose UPS shipping. Orders received after 3:00 p.m. EST on an operating business day will ship on the following business day.

Please Note: Delivery time is calculated from the date your package is packed and shipped – it does not include order-processing time.

If the filters are bad, why can’t I return them?

Due to the nature of the product and the fact that a cartomizer is a disposable unit that is designed to last only a certain amount of time. We are not able to offer an exchange on them. However, all other, non-disposable, electronic parts of our products are covered by our lifetime replacement warranty. If you should have any questions or concerns on that matter, Please don’t hesitate to contact us.

How long does it take for an exchange (in general)?

Due to the differences in shipping and arrival times from one state to another, we cannot determine how long it will take for an exchange to be received, processed, shipped back and received by the customer. In most cases please allow up to 14 days for the whole process.

Why do I have to pay $15 for an exchange?

In most cases, there is a fee of $15 that is associated with the exchange. This fee will cover all the shipping and handling costs of the products that are being exchanged.

Why are there “no refunds?” I never opened anything?

Unfortunately, due to the nature of our products, we cannot accept refunds on previously purchased items.

 

USING BLAZE PRODUCTS

How does blaze work?

When you inhale (draw on the electronic cigarette) the filter, also known as a cartomizer (the atomizer and cartridge combination), is activated and vaporizes the liquid solution inside the filter part of the cigarette.  For more information, you can read about how it works.

Can I smoke it anywhere?

There is no odor, no flame or ignition, therefore, blaze can be smoked in most bars, restaurants, airplanes, offices, stores and other places where normal smoking bans are in effect. You should always check with the location for their individual regulations.

How long do refills last?

blaze refills equal approximately 250+ puffs. How long each refill filter lasts depends on the individual user. These are merely guides - actual results may vary depending on how each person uses the product.

How long does the battery last before recharging?

blaze batteries are constructed using the latest lithium-ion technology. The length of time the battery remains charged will depend on an individual’s usage. Typically, you can expect it should last for 80-100 puffs before requiring a full recharge. blaze  disposables cannot be recharged.

How long does the battery take to recharge?

A fully discharged blazebattery will take approximately 30 minutes to fully recharge via the USB charger. blazedisposables cannot be recharged.

Why would I need an extra battery?

There are many benefits of having more than only one battery. Here are a few of these benefits:
- You can charge one battery while using another one. Ran out of power mid-use? No problem! Plug it in the charger and use your extra battery.
- Have multiple batteries to keep in different places; one for your office (or any other work environment), one for your car, another one to keep next to your bed.

How much nicotine is in blaze electronic cigarettes?

The refill cartridges are available in three levels of nicotine strength: Premium (24mg of nicotine), Medium (16mg), and Nicotine-Free (0mg).
Deluxe Kit and Disposables are only available in Premium Strength (24mg).

What are the ingredients you are using in your liquid efills?

Blaze uses only the top quality ingredients in all of our products.
Below you will be able to find the basic ingredients that appear in most of our products:
- ACETYL PYRAZINE
- ETHYL MALTOL
- NICOTINE (Only with high, medium, and low nicotine levels)
- GLYCERIN
- PROPYLENE GLYCOL
- MENTHYL ACETATE
- VEGETABLE GLYCERIN

This list may differ from one flavor to another. Please contact us in order to get the full list for a specific flavor.

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