We stand behind the quality of our products and warrant to the original purchaser that our batteries and chargers shall be free from defects in material or workmanship. This warranty applies to batteries and chargers under normal use and is subject to all product usage documentation. In the event you need to exchange your blaze™ battery or charger, simply call a customer service representative at 855.95BLAZE. You will be assigned a Return Merchandise Authorization (RMA) number. Write down the RMA number on a piece of paper and return the merchandise in a padded envelope, and mail it to 11403 Cronhill Drive Suites B-C Owings Mills, MD 21117, Attn: Blaze Return Dept. Please print your RMA number on the envelope. The decision to repair or replace will be made by Smoke Free, Inc. This warranty only applies to products purchased and serviced in the United States. This warranty applies to the original purchaser of a new product, not sold “as is.” A purchase receipt or other proof of original purchase is required for warranty service.
NOTE: We recommend that you return your product via traceable means as we do not take any responsibility for undelivered exchanges. All refill sales are final. Opened filters are unable to be exchanged.